Shipping Policy

01 Delivery Area

We currently deliver to addresses within the United Kingdom only. We do not offer international delivery through our online shop.

Please enter your complete delivery details at checkout and check them carefully before placing your order. If a delivery location cannot be served by our available carrier services, we will contact you to discuss the available options.

02 Delivery Charges

Standard delivery is free on all orders delivered within the UK. There is no minimum order value for free standard delivery. The delivery charge for eligible orders is £0.00.

The available delivery method and any relevant information will be shown during checkout. We will not add a separate standard delivery charge after your order has been placed.

03 Order Processing Times

We usually prepare and dispatch orders within 1–2 business days after the order has been accepted and payment has been confirmed.

• Orders placed on a business day are normally processed within the next 1–2 business days.
• Orders placed on weekends or UK public holidays begin processing on the next business day.
• During busy periods, or where an order needs additional checking, preparation may take longer. If a material delay becomes apparent, we will contact you using the details provided at checkout.

Business days are Monday to Friday, excluding UK public holidays. The processing period is separate from the delivery period.

04 Estimated Delivery Times

Once your order has been dispatched, standard UK delivery normally takes a further 2–5 business days. This gives an estimated total of approximately 3–7 business days from order acceptance to delivery.

These are estimates rather than guaranteed arrival dates. Delivery may take longer in remote areas, during peak shopping periods or when a carrier experiences operational disruption.

If you need an order for a particular occasion, please allow extra time rather than relying on the final estimated delivery day. We will share any delivery information available to us once the order has been dispatched.

05 Tracking and Delivery Updates

Where tracking is available for your delivery method, tracking details will normally be sent by email within 1 business day of dispatch.

Tracking information may take up to 24 hours after dispatch to appear in the carrier’s system. If you have not received an update within 2 business days of the expected dispatch date, contact us and we will check the order status.

Please check your inbox and junk folder for order and dispatch messages. Keep your order confirmation until your delivery has arrived.

06 Delivery Details and Safe Receipt

Please make sure the name, delivery address, postcode, email address and telephone number supplied at checkout are correct. We can usually amend an order before dispatch, but changes cannot be guaranteed once the parcel has entered the carrier’s network.

If you notice an error, contact us as soon as possible and, ideally, within 12 hours of placing your order.

If a delivery attempt is unsuccessful, the carrier may arrange another attempt, provide collection instructions or return the parcel to us, depending on its service. Please follow the instructions provided by the carrier.

Candles, wax melts, room and linen sprays, and reed diffusers should be checked after delivery. Keep products in their original packaging until you are ready to use them, and follow the product-specific care and safety information.

07 Delays and Delivery Exceptions

We take reasonable care when preparing orders and arranging delivery. However, circumstances outside our reasonable control may affect transit times, including severe weather, carrier disruption, public holidays, transport interruptions and incorrect or incomplete delivery details supplied at checkout.

If a parcel appears to be delayed, please allow up to 2 additional business days beyond the estimated delivery window for tracking to update. If it still has not arrived, contact us so we can make enquiries with the carrier.

Where a parcel is confirmed as lost or cannot be delivered, we will review the circumstances and discuss an appropriate solution in accordance with applicable law and our order terms.

08 Returns and Exchanges

We offer free return or exchange shipping for your first return or exchange request per order, subject to the arrangements confirmed by our customer service team.

Please contact us before sending anything back. We will provide the relevant return instructions and confirm the available arrangements. Unannounced parcels may take longer to identify and process.

• First return or exchange: the return or exchange shipping arranged and approved by us is free.
• Further return or exchange requests: shipping costs will be assessed individually and confirmed with you before you send the item back.
• Incorrect, faulty or damaged items: contact us first so we can review the issue and arrange an appropriate solution. We will not use this policy to remove rights you have under applicable consumer law.

Please contact us within 14 calendar days of receiving your order to discuss a return or exchange. This contact period does not replace or reduce any statutory cancellation, return or remedy period that applies to your purchase.

Where a statutory cancellation right applies to an online purchase, you generally have 14 days from the day after receiving the goods to notify us that you wish to cancel. You will normally then have a further 14 days to send the goods back. Exceptions may apply under the law, and we will explain the relevant arrangements when you contact us.

For hygiene, product integrity and safe handling, please contact us before returning opened or used home fragrance products. This does not affect any rights you may have where goods are faulty, damaged, misdescribed or otherwise do not meet legal requirements.

09 Damaged, Missing or Incorrect Items

Please inspect your parcel when it arrives. If an item is missing, incorrect or appears to have been damaged during delivery, contact us within 48 hours of receipt where possible so we can investigate promptly.

Include your order number, a brief description of the issue and clear photographs of the outer packaging and affected product where available. Please keep the packaging until we have advised you whether it is needed for the enquiry.

We will normally acknowledge your enquiry within 2 business days and aim to provide the next steps within 5 business days after receiving the information needed to review the matter.

The 48-hour reporting request helps us investigate delivery issues and does not limit any legal rights you may have.

10 Contact Us

If you have a question about delivery, need to correct an order detail or want to discuss a return or exchange, get in touch. Please include your order number where applicable so we can help you more efficiently.