Our online shop offers soy wax candles, wax melts, reed diffusers, and room and linen sprays. Each product listing explains what is included, the product size or quantity, and any relevant care instructions.

Choose the products you want, add them to your cart, and proceed to checkout. Enter your delivery details and follow the instructions to complete your order. Please check your order summary and address before submitting your purchase.

The payment methods available at checkout will be displayed when you place your order. Your order is confirmed once the checkout process has been completed and you receive an order confirmation.

Standard delivery is free on eligible orders shipped within the UK. Any delivery options available for your order will be shown during checkout. Please review our Shipping Policy for further details.

Orders usually take 1–2 business days to process, followed by an estimated 2–5 business days in transit. The typical total delivery time is 3–7 business days. These are estimates, and delays may occur during busy periods or because of circumstances outside our control.

If you need to change your delivery address or request a cancellation, contact us as soon as possible, ideally within 12 hours of placing the order. We cannot guarantee changes or cancellation once an order has been processed or dispatched. Your statutory consumer rights remain unaffected.

Return and exchange requests are handled in line with our Return and Exchange Policy and applicable consumer law. Please contact us before sending an item back so we can explain the next steps. Some products may be subject to restrictions, depending on their condition and the circumstances of the return.

Once an approved return has been checked, we normally submit the refund within 5 business days, subject to any applicable legal requirements. After the refund is submitted, it may take a further 3–10 business days for the funds to appear, depending on your bank or payment provider.

Follow the instructions supplied with each product. Never leave a burning candle unattended, keep candles and wax melts away from children and pets, and use fragrance sprays and diffusers as directed. Avoid contact with eyes, and check the product label before use if you have sensitivities. Keep products away from heat and open flames where instructed.

For questions about products, orders, delivery or returns, email info@ovalwick.com or call +44 20 5482 2069. Please include your order number when asking about an existing order. We aim to acknowledge enquiries within 2 business days and provide an update within 5 business days where further investigation is needed.